Kroger publishes fax numbers for its specialty services, not for individual stores. Kroger Specialty Pharmacy, which its site says is now BioPlus Specialty Pharmacy, takes prescriber referrals at 800-269-5493. Kroger Specialty Infusion lists fax 866-794-IVIG (4844). For a Kroger store pharmacy, the prescriber's office should call the store for its fax line.

This guide covers each verified number, which pharmacy it reaches, and what prescribers need to send.

  • Specialty referrals fax to BioPlus, the new name of Kroger Specialty Pharmacy
  • Infusion referrals go to Kroger Specialty Infusion
  • Store pharmacy faxes come from the store itself

Table of Contents

Which Kroger pharmacy you need

  • Store pharmacies at Kroger and its family of stores fill everyday prescriptions. Each has its own fax.
  • Kroger Specialty Pharmacy, now operating as BioPlus Specialty Pharmacy, handles specialty drugs for complex conditions.
  • Kroger Specialty Infusion handles infusion therapies, such as IVIG.

Prior authorization goes to the patient's insurer or pharmacy benefit manager, not to Kroger. See our prior authorization guide.

Verified Kroger pharmacy fax numbers

Verified November 2026:

Pharmacy What to fax Fax number Source
Kroger Specialty Pharmacy (now BioPlus Specialty Pharmacy) Prescriber referral form 800-269-5493 Kroger Specialty Pharmacy, prescribers
Kroger Specialty Infusion Prescriber referrals and orders 866-794-IVIG (4844) Kroger Specialty Infusion, prescribers

Notes:

  • Specialty: the prescriber page says to download a referral form and send it to BioPlus to get the patient started. Older Kroger Specialty fax numbers still appear on directory sites; use the one on the current page.
  • Infusion: the phone line is 866-202-9552 (TTY 711). To dial the fax, IVIG is 4844 on a keypad.

Finding a Kroger store pharmacy fax

Kroger.com does not list fax numbers for store pharmacies. To get one:

  1. Find the store with Kroger's pharmacy locator on kroger.com.
  2. Call the pharmacy and ask for its prescription fax line.
  3. Or e-prescribe to the store, which avoids the fax entirely.

Don't rely on a store fax from a directory site; a fax sent to the wrong store won't reach the patient's profile.

How a prescriber faxes Kroger, step by step

  1. Pick the pharmacy: store, specialty (BioPlus) or infusion.
  2. Use the referral form for specialty, or your own prescription for a store.
  3. Include patient details: full name, date of birth, address, phone and insurance.
  4. Sign and date the prescription or form.
  5. Fax from the prescriber's office and keep the confirmation.

You can send a fax online for $2.99 with no subscription and no account. Make sure your practice's rules allow sending prescriptions this way. For federal rules on faxed controlled-substance prescriptions, see our pharmacy fax guide.

Why Kroger prescription faxes get rejected

  • Sent by the patient rather than the prescriber.
  • An old specialty fax number from before the move to BioPlus.
  • Missing insurance details on a specialty referral, which delays benefits checks.
  • Missing signature or prescriber details.

Fax your Kroger referral now →

Frequently asked questions

What is the Kroger Specialty Pharmacy fax number?

The Kroger Specialty Pharmacy prescriber page lists fax 800-269-5493 for referrals. It says Kroger Specialty Pharmacy is now BioPlus Specialty Pharmacy.

What is the Kroger Specialty Infusion fax number?

Kroger Specialty Infusion's prescriber page lists fax 866-794-IVIG (4844) and phone 866-202-9552.

What is the fax number for my local Kroger pharmacy?

Kroger does not publish store pharmacy fax numbers on kroger.com. Find the store with Kroger's pharmacy locator and call the pharmacy for its fax line, or e-prescribe to the store.

Can a patient fax a prescription to Kroger?

No. Faxed prescriptions must come from the prescriber's office. Patients can ask the prescriber to fax or e-prescribe, or bring the paper prescription to the store.

Do I need a fax machine to fax Kroger Pharmacy?

No. A prescriber's office can send the fax online and keep the delivery confirmation.

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