Most people who use Faxio never subscribe: a single fax or a credit pack is a one-time payment and there is nothing to cancel. If you did take the Unlimited plan, cancelling takes about a minute. First, work out where you paid, because that decides where you cancel.

Which Faxio do you have?

Your charge or receipt says Where you subscribed Where to cancel
faxio.app, or Stripe The Faxio website faxio.app/send → Manage / cancel plan
Google Play, Faxio The Faxio Android app Google Play → Payments & subscriptions

Subscribed somewhere else? A plan from another fax service, including one at faxio.co, is cancelled in that service's own account.

Cancel a plan bought on faxio.app

  1. Open faxio.app/send in the browser you paid in. If you're on another device, sign in first with the Google account or email link you used at checkout.
  2. In the bar at the top of the form, choose Manage / cancel plan.
  3. The secure Stripe billing page opens. Choose Cancel plan and confirm.

Your plan stays active until the end of the month you already paid for, and Stripe emails a confirmation. If the button doesn't show, write to support@faxio.app from the email on your receipt and we'll cancel it for you.

Cancel a plan bought in the Android app

Google Play bills these plans, so they are cancelled in Google Play. Uninstalling the app does not cancel it.

  1. Open the Play Store app.
  2. Tap your profile picture, then Payments & subscriptions → Subscriptions.
  3. Choose Faxio and tap Cancel subscription.

Google emails a confirmation, and the plan runs until the end of the current period.

Credits and single faxes

Single faxes ($2.99) and credit packs are one-time payments. They never renew, so there is nothing to cancel, and unused credits stay on your account.

Don't need a subscription at all?

If you fax a few times a year, paying per fax is usually cheaper than any plan. You can send one fax for $2.99 with no account, or see why a subscription rarely pays off.